Refund and Returns Policy

Thank you for shopping with us. We strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, please review our Refund and Returns Policy below.

Overview

Our return policy is valid for 30 days from the date of delivery. Unfortunately, if more than 30 days have passed since you received your order, we are unable to offer a refund or exchange.

To be eligible for a return:

The item must be unused, unopened, and in its original condition.
The item must be returned in its original packaging with all accessories and documentation.
A valid proof of purchase (invoice or order confirmation) is required.

Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards
Downloadable software or digital products
Customized or personalized products
Perishable goods
Health and personal care products
Products damaged due to misuse or improper handling by the customer

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery by contacting our customer support with:

Your order number
Photos of the damaged or incorrect item
A brief description of the issue

After verification, we will arrange a replacement or process a refund, as applicable.

Return Process

To initiate a return:

Contact our customer support team.
Provide your order number and reason for the return.
Wait for return authorization and shipping instructions.
Pack the item securely in its original packaging.
Ship the product to the return address provided by our support team.

Please do not send any item back without prior approval.

Refund Policy

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

If approved:

The refund will be processed to your original payment method.
Processing times may vary depending on your bank or payment provider.
Refunds are generally completed within 7–10 business days after approval.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card company, as processing may take additional time.
Contact your bank for further information.
If you have completed the above steps and still have not received your refund, please contact our customer support.

Exchange Policy

We only replace products that are:

Defective
Damaged during delivery
Incorrectly shipped

Exchange requests must be made within the applicable return period.

Sale or Discounted Items

Products purchased during sales, promotional offers, clearance events, or using special discounts may not be eligible for refund unless they are defective or damaged upon delivery.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Shipping charges paid during the original purchase are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned products.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.