Effective Date: August 22, 2026

Company: Aussie Office Station Pty Ltd (ABN: 88 690 366 860)

Website: https://aussieofficestation.com.au

At Aussie Office Station, customer satisfaction is our priority. This Refund & Returns Policy sets out our procedures for returns, replacements, and refunds in compliance with the Australian Consumer Law (ACL).

1. Australian Consumer Law Guarantees Our goods come with guarantees that cannot be excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your statutory rights under the Australian Consumer Law.

2. Faulty, Damaged, or Incorrect Items If an item arrives damaged, defective, or incorrect:

  • Reporting Window: Contact us within 14 days of delivery.

  • Required Information: Email support@aussieofficestation.com.au with:

    • Your order number or invoice.

    • A clear description of the defect or error.

    • Clear photos or video evidence showing the fault or damaged packaging.

    • The product batch number (found printed on the physical body of ink/toner cartridges).

  • Resolution: Upon verification, we will provide a free replacement or a full refund (including any original delivery costs). We will also cover return freight if the faulty item needs to be sent back.

3. Change of Mind Returns For non-faulty returns (e.g., ordering the incorrect model or change of mind):

  • Eligibility Window: You must request a return within 30 days of delivery.

  • Condition: Products must be completely unused, unopened, in original factory-sealed condition, and include all original packaging and accessories.

  • Return Freight & Restocking: The customer is responsible for return shipping costs. Original shipping charges are non-refundable. A restocking fee may apply to cover handling and re-warehousing.

  • Non-Returnable Change of Mind Items: Opened consumables (opened ink/toner seals), gift cards, custom/personalized orders, and clearance items cannot be returned for change of mind.

4. Return Process

  1. Request Authorization: Email support@aussieofficestation.com.au with your order number and reason for return.

  2. Receive Return Instructions: Our support team will provide a Return Merchandise Authorization (RMA) reference and designated return address.

  3. Pack & Dispatch: Pack the item securely in its original packaging. Use a trackable postal or courier service to prevent transit loss.

  4. Inspection: Once received at our warehouse, returns are inspected within 2–3 business days.

Please do not send items back without prior authorization.

5. Refund Processing Once your return is inspected and approved:

  • Card & Gateway Payments: Refunds processed via WooPayments/Stripe are credited back to the original payment method. Gateway and banking processing typically takes 5–10 business days.

  • Bank Transfers (EFT): Where direct card reversal is unavailable or upon request, refunds will be transferred directly to your nominated Australian bank account (Account Name, BSB, Account Number).

6. Order Cancellations Orders are processed rapidly for dispatch. You may request a cancellation before the order is packed or dispatched by emailing our support team immediately. Once dispatched, the shipment must be received and handled under the standard 30-day return process.

7. Contact Us For all return requests, refunds, or replacement queries: