Terms & Conditions

By placing an order with Aussie Office Station Pty Ltd, you agree to the following
Terms & Conditions. Our Shipping, Replacement, and Return & Refund policies
form an integral part of these terms.

1. Shipping & Delivery Policy

Aussie Office Station is committed to providing the fastest possible delivery across Australia.

Shipping Rates & Fees

Ink & Toner Orders Over $99: Free standard delivery.
Orders Under $99: A $10 handling fee applies.
Specialist/Heavy Items: Shipping charges may apply to thermal rolls, bond rolls, packaging supplies, and heavy items.
Regional & Rural Postcodes: Freight charges may apply depending on your location.

Note on Extra Freight Charges: If your order requires additional delivery fees (due to weight or a regional location), our team will contact you with a freight quote. You can choose to accept or decline the quote. If you decline, we will cancel your order and issue a full refund. If you accept, we will invoice you for the additional charges.

Delivery Lead Times

While standard ink and toner orders are typically delivered within 2–3 business days,
timelines vary by location and item:

Region / Location	Estimated Delivery Time
Sydney, Melbourne, ACT, Brisbane, Adelaide	1 – 3 Business Days
Perth, Northern Territory, Tasmania	2 – 5 Business Days
Regional & Rural Areas	3 – 7 Business Days

Express Delivery: Express shipping can be arranged for urgent orders (charges apply). Ink, toners, and drums can often be delivered the next business day via express delivery.

2. Faulty Items & Replacement Policy

We supply high-quality genuine and compatible products, including inks, toners, and drums.
If you receive a faulty item, we will organize a free replacement subject to the following conditions:

Reporting Window: Faulty items must be reported within 14 days from the date of delivery.
Required Documentation: To process a replacement, you must email support with:
- A brief explanation of the issue.
- Clear photos or video evidence showing the fault.
- The product’s batch number (found printed on the physical body of the ink or toner cartridge, consisting of a mix of letters and numbers).
Resolution: Once the fault is verified, we will arrange a replacement product at no extra cost to you.

3. Return & Refund Policy

Refund Method: All refunds are processed exclusively via bank transfer.
How to Request a Refund: To request a refund, please email our support team and provide the following bank details:
- Bank Name
- Account Name
- BSB Number
- Account Number